How long does a typical appointment take?
Most grooms take 1.5–3 hours depending on size, coat, and add-ons. First visits may take slightly longer as we get to know your pet.
General & Scheduling
Do you serve my neighborhood?
We serve Frisco, Plano, Prosper, and The Colony. Not sure if we cover your area? Check our Service Area page for the full list of cities and ZIP codes.
On the edge of our service area? Contact us—we may be able to accommodate you!
How do I book?
Visit our Get a Quote page, tell us about your pet (breed, size, services needed), and we'll text you available times and confirm details.
What's your cancellation policy?
We require 24-hour advance notice for cancellations or rescheduling. Same-day cancellations are charged a $75 fee. No-shows are charged the quoted service price. See our Cancellation Policy for details.
Groom Day & Logistics
Do I need to be home?
Yes, for your first appointment. We'll meet you and your pet, discuss coat needs, and answer any questions. After that, many clients provide gate codes or access instructions so they don't need to be home. We'll text you when we arrive and when your pet is ready.
Where do you park the van?
We park in your driveway or on the street near your home. Our van is about 20 feet long, so we need a spot with enough space and a level surface.
Street parking: We'll find a safe, legal spot as close to your home as possible—typically within 50 feet.
Limited parking? Let us know at booking and we'll work with you to find a solution.
Do you need water or power?
No hookups required. Our mobile spa is self-contained with water, power, and climate control—keeping your pet comfortable year-round.
What if the weather is bad?
Safety first! In severe weather, we may need to reschedule at no charge. We'll contact you as early as possible to find the next available time.
Light rain? No problem—we're equipped to handle typical Texas weather and will keep your pet dry during handoff.
Health, Safety & Comfort
Are vaccinations required?
For everyone's safety, we require current rabies vaccination and recommend Bordetella (kennel cough) and DHPP. Please have them up-to-date before your first appointment. If your pet has medical issues, please let us know—we can discuss accommodations.
My pet is anxious—can you help?
Absolutely. One-on-one mobile grooming is calmer than a busy salon. We work slowly, use quiet-mode tools, and take comfort breaks as needed. Anxious pets may take a bit longer—and that's completely okay.
Do you groom senior pets?
Yes! We specialize in senior and special-needs pets. Helen has extensive experience with aging pets, including those with collapsed trachea, mobility issues, and medical conditions. We use specialized techniques and gentle handling to keep senior pets comfortable and safe. Many groomers turn away senior pets—we welcome them.
What is Bow Tie PETCHECK™?
A complimentary wellness check included with every groom. We examine your pet's skin, coat, ears, eyes, and nails for anything unusual—lumps, hot spots, ear issues, overgrown nails, or other concerns.
Note: We're not veterinarians, but our experience helps us spot things you might want your vet to check. If we notice anything, we'll let you know so you can follow up.
This also helps us customize the grooming approach for your pet's specific needs.
Coats, Mats & Add-Ons
Can you de-shed my double-coated dog?
Yes—our Ultimate De-shed Treatment plus thorough blow-out helps reduce shedding for weeks.
This is the proper way to manage shedding for double-coated breeds—not shaving. Shaving damages their coat and makes them hotter, not cooler. See our Double-Coated Breeds policy for more info.
What if my pet has mats?
We assess your pet's coat condition first.
Light to moderate mats: We offer dematting (starting at $30, varies by severity) to gently remove tangles and preserve the coat.
Severe matting: Requires a full shave-down for your pet's safety and comfort. Severely matted coats cause pain, skin damage, and put pets at risk during grooming.
You're responsible for extra time required for matted coats. See our full Matted Coats policy for appearance expectations and pricing.
Prevent matting: Regular grooming every 4-6 weeks keeps coats healthy and appointments shorter.
Do you treat fleas or ticks?
We check every pet for fleas and ticks before grooming.
Light infestations: We'll treat with flea/tick shampoo ($45) and sanitize the van ($75) to protect other pets.
Heavy infestations: We'll refer you to your vet for comprehensive treatment and charge a $75 trip fee. Heavily infested pets require veterinary care—not just grooming.
See our Van Sanitation & Parasites policy for full details.
What products do you use?
We use premium, pet-safe products including hypoallergenic, conditioning, and specialty formulas for sensitive skin.
We're also happy to use vet-recommended products you provide.
See our full Skin & Coat Treatments page for details.
Pricing & Payment
How is pricing determined?
We estimate pricing based on your pet's breed, size, and services requested, using our experience with similar breeds and coat types. For more details, please visit our Rates & Packages page and review our Pricing & Quotes policy.
What forms of payment do you accept?
We accept cash, check, Apple Pay, Cash App, Venmo, and Zelle. Payment is due at the end of service.
Should I tip?
Tips are never expected but always appreciated. Many clients tip similarly to salon services (10-20%).
Do you offer packages or discounts?
Yes! We offer monthly grooming plans with up to 20% off every groom, plus priority scheduling. Discounts range from 10-20% depending on the service package (Bath & Brush, Trim & Tidy, or Cut & Style).
Note: You're not locked into one package. Many clients alternate between packages based on their pet's needs.
See our Monthly Grooming Plans for full details and pricing.